MyFileRunner
Quick answers to help you file, bill, and stay on track.
Got questions? We’ve got you covered.
From eFiling tips to billing clarity, this is your go-to for no-nonsense answers to keep your filings smooth and your practice moving.
Still stuck? Contact us and we’ll get you sorted—fast.
eFiling Basics
What is eFiling and how does it work?
eFiling is the digital submission of legal documents to the court. Using MyFileRunner, you can upload, manage, and track filings while ensuring compliance with court rules.
Does it matter which provider I choose for eFiling?
Absolutely. The provider you choose impacts your success. MyFileRunner sets itself apart with 24/7/365 expert support, unmatched accuracy, and years of experience. As one of the first eFiling service providers, we ensure your filings succeed every time.
Which courts currently accept eFiling?
- California: Odyssey eFileCA for all participating courts.
- Illinois: Illinois Courts eFiling.
- Texas: eFileTexas.
What types of documents can I eFile?
You can eFile most legal documents, including motions, petitions, responses, and orders. Always check court-specific requirements.
Can I eFile for criminal cases, civil cases, or both?
eFiling is typically available for civil cases. Availability for criminal cases depends on the jurisdiction.
Notifications and Proof of Service
How will I be notified if I’ve been electronically served?
You’ll receive an email notification to your registered account, keeping you informed in real time.
What proof of service do I receive if I serve attorneys electronically?
Detailed proof of service is available within your eFiling details. It includes the recipient’s name, email, delivery status, and exact date of service.
How do I know when my eFiling is accepted?
You’ll get an email notification as soon as your filing is approved and file-stamped. It will include a link to the file-stamped document in your “My Filings” section.
Can I cancel a filing after I’ve submitted it?
Yes, cancellations are possible while the filing is in ‘submitted’ status.
Document Prep and Management
Do I need to scan or convert documents to .pdf first?
No. Upload your files, and MyFileRunner converts them to text-searchable .pdf automatically. Already scanned? Ensure it’s text-searchable before uploading.
Can I request preparation of citations electronically?
Yes, citations can be requested directly within the filing process.
Can I track all filings for my firm in one place?
Yes, MyFileRunner’s dashboard gives you a full view of all filings, including real-time status updates.
Billing and Payment
What payment options do you offer?
We accept all major credit cards and eChecks (subject to court acceptance).
Does MyFileRunner offer billing services?
Yes, we provide detailed, itemized billing reports to help you track and bill expenses back to clients easily.
How does MyFileRunner’s monthly invoicing work?
We consolidate your monthly charges into one corporate billing invoice, giving you up to 45 days to pay. This lets you bill clients upfront while maintaining steady cash flow.
How do I bill filing fees back to my clients?
Our detailed billing reports break down expenses by case or jurisdiction, making it easy to assign costs to the right clients.
Does MyFileRunner offer discounts for high-volume users or firms?
We provide custom solutions for high-volume clients. Contact us to discuss tailored pricing options.
Service and Support
What happens if I encounter an issue during eFiling?
Contact us 24/7 and our live support team will provide immediate assistance.
What kind of customer support does MyFileRunner offer?
We provide real-time support via phone, email, and chat—no bots, just real people.
How quickly can I expect a response from MyFileRunner support?
We respond promptly to ensure minimal disruptions to your workflow.
Does MyFileRunner provide 24/7 filing services?
Yes, you can access our platform anytime, and our File4Me® service ensures tight deadlines are met.
Technical Integration
Does MyFileRunner integrate with legal practice management software?
Yes, MyFileRunner integrates with popular legal practice management tools, helping you streamline billing, reporting, and filing processes.
What are MyFileRunner’s system requirements?
MyFileRunner works on most modern browsers and devices. All you need is an internet connection to access our secure platform.
Can MyFileRunner work with my firm’s existing case management software?
Yes, our platform can integrate with most case management systems, making it easy to manage filings and related documentation.
How secure is MyFileRunner’s platform?
We use industry-standard encryption and compliance protocols to keep your data secure at all times.
Can I access MyFileRunner from a mobile device?
Yes, MyFileRunner is mobile-friendly, so you can manage filings on the go.
Why MyFileRunner?
Who is MyFileRunner?
We’re not just a provider—we’re your partner in eFiling. With decades of experience, we handle everything from compliance to clerk communication.
What makes MyFileRunner better than free state systems?
Free systems don’t offer support, real-time tracking, or billing tools. MyFileRunner does—and we handle clerks so you don’t have to.
What makes MyFileRunner the leading eFiling service provider?
With decades of experience and Texas roots, MyFileRunner combines expertise, live support, and innovative tools to simplify your filings.
What are the benefits of using MyFileRunner?
- 100% filing compliance and accuracy.
- Secure, permanent document storage.
- Hands-free filing options with File4Me.
- Billing reports to simplify cost tracking.
Will I need to contact the court clerk myself?
No. MyFileRunner handles all communication with clerks, saving you hours of back-and-forth.
Getting Started
How do I get started with MyFileRunner?
If you’ve used another Electronic Service Provider, you can log in and start filing immediately. New? Register for free and follow our easy setup process.
How do I switch from another eFiling provider to MyFileRunner?
Switching is easy. Register for free, and our team will help you transition seamlessly, including setting up billing and training your staff.
Are there size limits for uploaded documents in eFiling?
Yes, but these limits vary by court. MyFileRunner ensures your documents meet the size and format requirements.
Does MyFileRunner support bulk filings?
Yes, our system handles high-volume filings with ease, making it ideal for busy firms.
What happens if my filing deadline falls on a weekend or holiday?
You can file 24/7 into cases. Filing for the day ends at 11:59pm of the day. Time stamps submitted on a Saturday at 8:30pm that are accepted on Monday will have the Saturday time.
Can I handle all my cases and documents myself?
Yes. We offer hands-on training to ensure your team can file confidently and efficiently.
Can I eFile in multiple jurisdictions simultaneously?
Yes, MyFileRunner supports filings across Texas, California, and Illinois, all in one platform.
Does MyFileRunner handle filings for appeals or specialized cases?
Yes, we support a wide range of case types, including appeals, with compliance built in.
Does MyFileRunner offer training for legal teams?
Yes, we provide tutorials, guides, and live training to support your team.
How does MyFileRunner ensure my documents are filed on time?
We guarantee timely submissions with tools to manage deadlines and prevent rejections.
Can I file as a self-represented litigant (Pro Se)?
Yes, MyFileRunner supports Pro Se litigants, offering tools to simplify the filing process.
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